Frequently Asked Questions
Everything you need to know about bringing Dorothy into your home.
What materials are used in Dorothy furniture pieces?
We prioritize sustainability and durability, using FSC-certified hardwoods, premium linens, and non-toxic finishes to ensure your home remains safe and stylish.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture items, our white-glove delivery service will contact you within 2 weeks to schedule a convenient setup time.
Do you offer international shipping?
Currently, Dorothy ships exclusively within the continental United States and Canada. We are working on expanding our logistics to international destinations soon.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture is final sale.
How do I care for my Dorothy textiles?
Most of our linens and cushion covers are machine washable on a gentle cycle. We recommend air drying to maintain the integrity of the natural fibers.
Are your products covered by a warranty?
Yes, all Dorothy furniture includes a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.